Termos de Serviço
1. Detailed Information About Us
1.1 DèsVu S.àr.l. (operating under the brand "StaysCo"), a company registered with the number B274274, having its legal seat at 9, rue du laboratoire, L-1911 Luxembourg, Luxembourg.
1.2 Our website can be found at https://www.staysco.com/.
2. General Service Conditions
2.1 These General Client Reservation and Matchmaking Terms and Conditions ("Terms") establish the terms under which StaysCo clients ("you", "your", "Lead", "Guest") can utilize our platform to be connected with suitable housing options via the methods specified in these Terms.
2.2 StaysCo operates as a matchmaking platform (the "Platform"), connecting Leads with various third-party accommodation providers. We offer two distinct services:
2.2.1 Temporary Reservations: Booking of serviced apartments ("Apartment(s)") provided by our various apartment providers ("Apartment Provider(s)").
2.2.2 Long-Term Connections: Referral to third-party traditional real estate agencies ("Real Estate Agency(ies)") for long-term lease arrangements.
3. Definitions
3.1 "Apartment Reservation" or "Reservation" refers to any booking made by a client or guest for an apartment, securing the apartment for a specified period, and subject to the terms and conditions outlined in this agreement. This definition applies to Temporary Reservations only.
3.2 "Apartment Charges" refers to all fees and charges associated with the provision of the apartment, including but not limited to rent, utilities, taxes, and any additional services or costs specified in the Reservation process.
3.3 "Apartment Provider(s)" refers to the various serviced apartment providers who accept Temporary Reservations.
3.4 "Lead" or "User" refers to any individual who has registered on the Platform by completing the initial form to gain access to the StaysCo Dashboard.
3.5 "Dashboard" refers to the personal online area provided to the User for the purpose of submitting further requirements, viewing AI-Suggested Options, and finalizing a Reservation or Connection.
3.6 "AI-Suggested Options" refers to the tailored, customized housing suggestions presented to the User on the Dashboard, generated based on the User’s submitted data and documents via artificial intelligence.
3.7 "Long-Term Connection" refers to the introduction or referral of a Lead, including their submitted documents, to a Real Estate Agency for the potential purpose of entering into a long-term lease agreement.
3.8 "Real Estate Agency(ies)" refers to the third-party traditional real estate agencies that accept Long-Term Connections via the Platform.
3.9 "Apartment Provider's General Policies" refers to any general policies, rules, terms, or conditions of the Apartment Provider.
4. Service Provision and Platform Use
4.1 The primary method to initiate a request for services is by completing the initial form via the Platform to register as a User and gain access to your Dashboard.
4.2 To receive personalized suggestions, you must finalize a the form within your Dashboard, which includes submitting necessary personal information and documents for pre-selection.
4.3 Document Requirements: You agree to upload the following based on the service sought:
4.3.1 For Temporary Reservations: Photographic identification (e.g., passport) only.
4.3.2 For Long-Term Connections: Full documentation (including financial/employment documents) as required for pre-selection by Real Estate Agencies.
4.4 Upon receipt and processing of all required information and documents via the Dashboard, our system, using AI, will generate and present a variety of suitable AI- Suggested Options that meet your needs.
4.5 Reservation Enquiry: You can initiate a Reservation enquiry for an AI- Suggested Option by contacting us via email, as set out in Clause 29, or by selecting the option via the Dashboard. You may also initiate an enquiry via the existing methods for follow-up communication, but official confirmations must be made via email.
4.6 Once we have received your instruction to proceed with a suggestion, we will make every effort to make your Reservation or effect the Long-Term Connection.
4.7 Final Confirmation (Temporary Reservations Only): Your Reservation for a temporary apartment is subject to the following conditions:
4.7.1 The Apartment Provider confirms to us that it can accept the Reservation;
4.7.2 As well as your payment of the Apartment Charges through credit card or bank transfer.
4.8 Once the Apartment Charges have been taken, the Reservation will be confirmed, and you will receive a confirmation email with the Apartment Reservation Confirmation.
5. Additional Reservation Provision (Applies to Temporary Reservations Only)
5.1 All Apartment Reservations are subject to availability.
5.2 If we are unable to make your Reservation, we will notify you and suggest suitable alternative Apartments.
5.3 Please notify us as soon as possible if you do not receive a confirmation email with an Apartment Reservation Confirmation, or if any of the information is incorrect.
5.4 We will arrange for the appropriate payment to be made to the relevant Apartment Provider once you have paid the Apartment Charges in respect of a Reservation.
6. The Sales Tax (Applies to Temporary Reservations Only)
6.1 The Apartment Charges are provided exclusive of any "Sales Tax," which is any sales tax imposed on the provision of the Apartment. We will always inform you of any Sales Tax that you must pay. In Luxembourg, for example, VAT is payable at 3%.
6.2 If the position on Sales Tax changes between the date your Reservation is confirmed by us and the date of your stay at the Apartment, we will notify you. In such cases, and if required to comply with applicable law, the Sales Tax
(i) has increased, you must pay any additional Sales Tax ; if
(ii) has decreased, we will refund any overpayment of Sales Tax to you.
7. Deposit (Applies to Temporary Reservations Only)
7.1 As a condition of the Reservation, the Apartment Provider may require a security deposit to cover any additional charges incurred as well as any damage or loss caused to the Apartment ("Security Deposit").
7.2 The Apartment Provider may request the Security Deposit at any time before or during your stay. You agree to pay the Security Deposit if it is required and on the terms specified by the Apartment Provider or by us. The Apartment Provider may request that the Security Deposit be paid by
(i) credit card pre-authorization or (ii) physical cash deposit.
8. Card Transactions (Applies to Temporary Reservations Only)
8.1 We only accept credit cards or bank transfers as payment. We do not accept any other form of payment.
8.2 We charge 3% (+ VAT if applicable) for payment by credit card, which is non- refundable in the event of a Reservation cancellation or amendment.
9. Currency (Applies to Temporary Reservations Only)
9.1 The Apartment Charges shall be payable in Euros (EUR), unless another currency is mutually agreed upon in writing by both parties.
10. Apartment Information and AI-Suggested Options
10.1 We carefully choose our Apartment Providers and take steps to ensure that the information about the Apartment is correct, complete, and up to date. We do, however, get a lot of information and materials about apartments from our apartment
providers. We make no warranties or representations about any material or information supplied by the Apartment Provider. As an agent for the Apartment Provider, we only provide information about apartments.
10.2 AI-Suggested Options Disclaimer: The AI-Suggested Options are recommendations only, generated by algorithm based on the information you have provided. StaysCo makes no warranty or representation as to the ultimate suitability or availability of the suggestions. You remain responsible for verifying all details directly with the relevant Apartment Provider or Real Estate Agency.
10.3 In addition to clause 10.1:
10.3.1 We will assist you if there is a problem with the information provided by the Apartment Providers;
10.3.2 We will make any necessary changes to the Apartment information provided if we become aware of any errors in an Apartment's information.
11. Assistance and Information (Data Submission)
11.1 During the registration and Service provision process, we require certain assistance and information from you (the User), such as your contact information, the number of guests staying, their names and contact information, and submitted documents. You agree to provide us with all necessary assistance and information as soon as possible, and that the information will be accurate, truthful, complete, and up to date.
11.2 You agree that the purpose of submitting documents (as per Clause 4.3) is for StaysCo to perform a pre-selection/profiling using AI on your behalf, for introduction to the Apartment Provider or Real Estate Agency. You acknowledge that the final acceptance of your suitability rests solely with the third-party provider.
11.3 You also agree to notify us immediately if any of this information changes.
11.4 If your details change, it is your responsibility to update the relevant information by email.
12. Data Security and Sharing
12.1 Any information you provide to us, including data submitted via the forms and the Dashboard, will be treated in accordance with our Privacy and Cookies Policy, which can be found at
https://www.staysco.com/privacy-policy.
12.2 When you give us information about a third party (including Guests), you confirm that you have their permission to give us such information for use in accordance with our Privacy and Cookies Policy.
12.3 Data Sharing Consent: You expressly agree that we may provide your submitted information, including documents, to:
12.3.1 The relevant Apartment Provider for Temporary Reservations; or 12.3.2 The matched Real Estate Agency for Long-Term Connections. You
agree that we will not be held liable for how they use that information.
13. General Policies of Providers
13.1 You agree that your Reservation or Connection will be subject to these Terms and that you will be bound by these Terms as well as any general policies, rules, terms, or conditions of the Apartment Provider or Real Estate Agency ("Provider's General Policies").
13.2 We will provide you with the Provider's General Policies if they have been provided to us.
13.3 If the Provider has not provided us with a copy of their General Policies, you (or any Guests) should request a copy from the Provider upon check-in at the Apartment or before entering into any lease agreement.
13.4 We would like to emphasize that some Providers require Guests to provide photographic identification (e.g., a passport) upon check-in. For its records, the Provider may make a copy of any photographic identification provided. The taking of copies (and retention of such copies) of any photographic identification by the Provider is a matter between the Provider and you.
14. Making Reservations for Third Parties
14.1 If you are making the Reservation or Connection on someone else's behalf and/or any other third party will be using the Apartments ("Guest"), you will also ensure that the Guests comply with such Terms and the Provider's General Policies at all times as if they were referred to you under these Terms.
14.2 If a Guest violates any of these Terms or the Provider's General Policies, such a violation will be considered a breach by you for the purposes of these Terms.
15. Cancellation and Change (By You)
15.1 Once your Reservation (Temporary only) has been confirmed, your right to change or cancel it will be subject to:
15.1.1 Any rights set out in the Apartment Reservation Confirmation, or indicated to you in writing during the
Reservation process;
15.1.2 And the Apartment Provider's General Policies, which will detail such cancellation rights.
15.2 Please contact us if you need to cancel or make changes to your Reservation. We will make every effort to change or cancel your Reservation ; however, we cannot guarantee that any changes or cancellations can be made once a Reservation has been made.
15.3 Please keep in mind that if you contact us outside of our normal office hours (as defined in clause 29 below), your request will only be considered received the following working day.
16. Change, Cancellation, or Termination by Us or The Provider
16.1 If the Apartment becomes unavailable on the dates that you have reserved, we will notify you as soon as possible. Our liability to you will be limited to finding suitable, comparable alternative accommodation or refunding any Apartment Charges you have paid. We and the Apartment Provider will not be liable for any indirect or consequential loss.
16.2 We reserve the right to immediately terminate our agreement with you and/or your Reservation if:
16.2.1 You fail to pay any sums due under these Terms when they become due;
16.2.2 You (or any Guest(s)) otherwise violate any of these Terms or the Provider's General Policies.
16.3 Following our termination in accordance with clause 16.2:
16.3.1 You will vacate the Apartment immediately , and you will ensure that any Guest does the same.
17. Requests for Special Treatment
17.1 If you make any special requests, we will forward them to the Provider, but we cannot guarantee that they will be able to meet your needs.
18. Pets
18.1 Please be aware that you are not permitted to bring pets (or any other animals) into the Apartments unless we have given you prior written permission. Please contact us if you wish to bring your pet to the Apartment.
18.2 If we or the Apartment Provider have agreed to you having a pet in the Apartment, you must follow any additional rules that the Apartment Provider has made available in relation to the same. In addition, a security deposit might be required, which will be refunded at the end of your stay if the Apartment is left in satisfactory condition. Please keep in mind that an additional cleaning fee will be charged upon departure, and you will be informed of this in advance.
19. Safety and Health
19.1 We will make every effort to pass on any information we receive from the Apartment Provider regarding its health and safety policies to you, but because we do not own or manage the Apartments, we cannot and do not provide any warranty or representation regarding health and safety issues relating to the Apartments (including the Apartment Provider's health and safety policies) or the condition of the Apartments.
19.2 If you have any questions about the Apartment Provider's health and safety policies, or if you notice any health and safety issues during your stay, please contact us.
20. Insurance
20.1 We recommend that you and any Guests purchase travel insurance for your stay at the Apartment, which should include coverage for your personal belongings.
21. What to do if a problem arises
21.1 If you have a problem with the Reservations, the Apartment, your use of it, or any acts or omissions of the Apartment Provider, we will provide you with reasonable assistance ("Apartment Issue"). If you have an apartment problem, please contact us right away. We will make every effort to assist, including bringing the Apartment Issue to the attention of the Apartment Provider.
22. Liability
22.1 Our Role: We act as a Reservation Agent for and on behalf of our Apartment Providers (for Temporary Reservations) and as a Matchmaking Platform for Real Estate Agencies (for Long-Term Connections). None of the Apartments featured on our Website are owned by us. The Apartments are either owned and operated by the Providers or owned by third-party landlords who appoint the Providers.
22.2 Limitation of Liability for Third-Party Actions: We are not liable for your (or a Guest's) use of the Apartment, or for the actions or omissions of the Apartment Provider or the Real Estate Agency. The Apartment Provider or Real Estate Agency is ultimately responsible to you for the Apartment or the subsequent lease agreement, respectively.
22.3 Limitation of Liability for Long-Term Connections: We are not liable for: 22.3.1 The failure of any Long-Term Connection to result in a lease
agreement.
22.3.2 The rejection of your documents or pre-selection by a Real Estate Agency.
22.3.3 The content or terms of any lease agreement entered into between you and a Real Estate Agency.
22.4 Subject to clause 22.6, our only liability to you in connection with a Reservation or a Connection will be:
22.4.1 To the extent that we make any errors or provide inaccurate information concerning the Apartments as set out in the Apartment Reservation Confirmation, provided that the error or inaccuracy was entirely our fault (determined by us acting reasonably) and not the fault of the Provider;
22.4.2 Or to the extent that we make any error in relation to the Reservation itself (for example, reserving the wrong number of nights), provided that such error was entirely our fault and not the fault of the Provider.
22.5 In any event, any liability we have to you will be limited to the Apartment Charges you pay to us in relation to the Reservation (or Reservations) to which such liability relates. For Long-Term Connections, where we do not collect Apartment Charges, our liability shall be limited to any service fee paid by you to StaysCo for the specific service provided. We will not be responsible for any indirect or consequential losses.
22.6 Nothing in these Terms seeks to limit or exclude our liability for death or personal injury caused by our negligence, or for any other matter that we are not allowed to limit or exclude by law.
22.7 Where applicable, we will have no contractual liability to any Guest on whose behalf you have reserved the Apartment, and it is your responsibility to explain the basis for the Reservation to them.22.8 To the fullest extent permitted by law, all warranties, expressed or implied, whether by statute, common law, or otherwise, are excluded.
23. Indemnity
23.1 You agree to compensate us for any and all loss, damages, and costs incurred by us as a result of any breach of these Terms or the Provider's General Policies by you (or any person or people on whose behalf you make a Reservation for or otherwise use the Apartment).
24. Events Beyond Our Reasonable Control
24.1 We will not be in breach of our obligations under these Terms, nor will we be liable for any delay or failure to perform any of our obligations under these Terms caused by events, circumstances, or causes beyond our reasonable control.
25. Assignment
25.1 You may not assign or license these Terms or any rights or obligations arising from them.
26. Complete Agreement
26.1 These Terms supersede all prior agreements, arrangements, and undertakings between us and you, and constitute our entire agreement with respect to the subject matter of these Terms. You confirm that you did not enter into this agreement with us based on any representation that is not expressly stated in these Terms.
27. Illegality
27.1 If any provision of these Terms is prohibited by law or is found by a court to be unlawful, void, or unenforceable, the provision will be severed from these Terms and rendered ineffective as far as possible without affecting any other circumstances or the validity or enforcement of these Terms.
28. Jurisdiction And Applicable Law
28.1 The laws of Luxembourg will govern these Terms, and the Luxembourgish courts will have exclusive jurisdiction over any dispute relating to the subject matter or construction of these Terms.
29. Getting in Touch
29.1 You can reach us by email at booking@staysco.com or by phone at:
• +352 661831269 - for our Luxembourgish Office
29.2 And speak to one of our apartment experts who can deal with any questions
you may have.
29.3 Our locations are as follows:
• 9 rue du laboratoire, 1911 Luxembourg
• Monday - Friday, the help desk in Luxembourg is open (08:00 – 18:00 CET)
1.1 DèsVu S.àr.l. (operating under the brand "StaysCo"), a company registered with the number B274274, having its legal seat at 9, rue du laboratoire, L-1911 Luxembourg, Luxembourg.
1.2 Our website can be found at https://www.staysco.com/.
2. General Service Conditions
2.1 These General Client Reservation and Matchmaking Terms and Conditions ("Terms") establish the terms under which StaysCo clients ("you", "your", "Lead", "Guest") can utilize our platform to be connected with suitable housing options via the methods specified in these Terms.
2.2 StaysCo operates as a matchmaking platform (the "Platform"), connecting Leads with various third-party accommodation providers. We offer two distinct services:
2.2.1 Temporary Reservations: Booking of serviced apartments ("Apartment(s)") provided by our various apartment providers ("Apartment Provider(s)").
2.2.2 Long-Term Connections: Referral to third-party traditional real estate agencies ("Real Estate Agency(ies)") for long-term lease arrangements.
3. Definitions
3.1 "Apartment Reservation" or "Reservation" refers to any booking made by a client or guest for an apartment, securing the apartment for a specified period, and subject to the terms and conditions outlined in this agreement. This definition applies to Temporary Reservations only.
3.2 "Apartment Charges" refers to all fees and charges associated with the provision of the apartment, including but not limited to rent, utilities, taxes, and any additional services or costs specified in the Reservation process.
3.3 "Apartment Provider(s)" refers to the various serviced apartment providers who accept Temporary Reservations.
3.4 "Lead" or "User" refers to any individual who has registered on the Platform by completing the initial form to gain access to the StaysCo Dashboard.
3.5 "Dashboard" refers to the personal online area provided to the User for the purpose of submitting further requirements, viewing AI-Suggested Options, and finalizing a Reservation or Connection.
3.6 "AI-Suggested Options" refers to the tailored, customized housing suggestions presented to the User on the Dashboard, generated based on the User’s submitted data and documents via artificial intelligence.
3.7 "Long-Term Connection" refers to the introduction or referral of a Lead, including their submitted documents, to a Real Estate Agency for the potential purpose of entering into a long-term lease agreement.
3.8 "Real Estate Agency(ies)" refers to the third-party traditional real estate agencies that accept Long-Term Connections via the Platform.
3.9 "Apartment Provider's General Policies" refers to any general policies, rules, terms, or conditions of the Apartment Provider.
4. Service Provision and Platform Use
4.1 The primary method to initiate a request for services is by completing the initial form via the Platform to register as a User and gain access to your Dashboard.
4.2 To receive personalized suggestions, you must finalize a the form within your Dashboard, which includes submitting necessary personal information and documents for pre-selection.
4.3 Document Requirements: You agree to upload the following based on the service sought:
4.3.1 For Temporary Reservations: Photographic identification (e.g., passport) only.
4.3.2 For Long-Term Connections: Full documentation (including financial/employment documents) as required for pre-selection by Real Estate Agencies.
4.4 Upon receipt and processing of all required information and documents via the Dashboard, our system, using AI, will generate and present a variety of suitable AI- Suggested Options that meet your needs.
4.5 Reservation Enquiry: You can initiate a Reservation enquiry for an AI- Suggested Option by contacting us via email, as set out in Clause 29, or by selecting the option via the Dashboard. You may also initiate an enquiry via the existing methods for follow-up communication, but official confirmations must be made via email.
4.6 Once we have received your instruction to proceed with a suggestion, we will make every effort to make your Reservation or effect the Long-Term Connection.
4.7 Final Confirmation (Temporary Reservations Only): Your Reservation for a temporary apartment is subject to the following conditions:
4.7.1 The Apartment Provider confirms to us that it can accept the Reservation;
4.7.2 As well as your payment of the Apartment Charges through credit card or bank transfer.
4.8 Once the Apartment Charges have been taken, the Reservation will be confirmed, and you will receive a confirmation email with the Apartment Reservation Confirmation.
5. Additional Reservation Provision (Applies to Temporary Reservations Only)
5.1 All Apartment Reservations are subject to availability.
5.2 If we are unable to make your Reservation, we will notify you and suggest suitable alternative Apartments.
5.3 Please notify us as soon as possible if you do not receive a confirmation email with an Apartment Reservation Confirmation, or if any of the information is incorrect.
5.4 We will arrange for the appropriate payment to be made to the relevant Apartment Provider once you have paid the Apartment Charges in respect of a Reservation.
6. The Sales Tax (Applies to Temporary Reservations Only)
6.1 The Apartment Charges are provided exclusive of any "Sales Tax," which is any sales tax imposed on the provision of the Apartment. We will always inform you of any Sales Tax that you must pay. In Luxembourg, for example, VAT is payable at 3%.
6.2 If the position on Sales Tax changes between the date your Reservation is confirmed by us and the date of your stay at the Apartment, we will notify you. In such cases, and if required to comply with applicable law, the Sales Tax
(i) has increased, you must pay any additional Sales Tax ; if
(ii) has decreased, we will refund any overpayment of Sales Tax to you.
7. Deposit (Applies to Temporary Reservations Only)
7.1 As a condition of the Reservation, the Apartment Provider may require a security deposit to cover any additional charges incurred as well as any damage or loss caused to the Apartment ("Security Deposit").
7.2 The Apartment Provider may request the Security Deposit at any time before or during your stay. You agree to pay the Security Deposit if it is required and on the terms specified by the Apartment Provider or by us. The Apartment Provider may request that the Security Deposit be paid by
(i) credit card pre-authorization or (ii) physical cash deposit.
8. Card Transactions (Applies to Temporary Reservations Only)
8.1 We only accept credit cards or bank transfers as payment. We do not accept any other form of payment.
8.2 We charge 3% (+ VAT if applicable) for payment by credit card, which is non- refundable in the event of a Reservation cancellation or amendment.
9. Currency (Applies to Temporary Reservations Only)
9.1 The Apartment Charges shall be payable in Euros (EUR), unless another currency is mutually agreed upon in writing by both parties.
10. Apartment Information and AI-Suggested Options
10.1 We carefully choose our Apartment Providers and take steps to ensure that the information about the Apartment is correct, complete, and up to date. We do, however, get a lot of information and materials about apartments from our apartment
providers. We make no warranties or representations about any material or information supplied by the Apartment Provider. As an agent for the Apartment Provider, we only provide information about apartments.
10.2 AI-Suggested Options Disclaimer: The AI-Suggested Options are recommendations only, generated by algorithm based on the information you have provided. StaysCo makes no warranty or representation as to the ultimate suitability or availability of the suggestions. You remain responsible for verifying all details directly with the relevant Apartment Provider or Real Estate Agency.
10.3 In addition to clause 10.1:
10.3.1 We will assist you if there is a problem with the information provided by the Apartment Providers;
10.3.2 We will make any necessary changes to the Apartment information provided if we become aware of any errors in an Apartment's information.
11. Assistance and Information (Data Submission)
11.1 During the registration and Service provision process, we require certain assistance and information from you (the User), such as your contact information, the number of guests staying, their names and contact information, and submitted documents. You agree to provide us with all necessary assistance and information as soon as possible, and that the information will be accurate, truthful, complete, and up to date.
11.2 You agree that the purpose of submitting documents (as per Clause 4.3) is for StaysCo to perform a pre-selection/profiling using AI on your behalf, for introduction to the Apartment Provider or Real Estate Agency. You acknowledge that the final acceptance of your suitability rests solely with the third-party provider.
11.3 You also agree to notify us immediately if any of this information changes.
11.4 If your details change, it is your responsibility to update the relevant information by email.
12. Data Security and Sharing
12.1 Any information you provide to us, including data submitted via the forms and the Dashboard, will be treated in accordance with our Privacy and Cookies Policy, which can be found at
https://www.staysco.com/privacy-policy.
12.2 When you give us information about a third party (including Guests), you confirm that you have their permission to give us such information for use in accordance with our Privacy and Cookies Policy.
12.3 Data Sharing Consent: You expressly agree that we may provide your submitted information, including documents, to:
12.3.1 The relevant Apartment Provider for Temporary Reservations; or 12.3.2 The matched Real Estate Agency for Long-Term Connections. You
agree that we will not be held liable for how they use that information.
13. General Policies of Providers
13.1 You agree that your Reservation or Connection will be subject to these Terms and that you will be bound by these Terms as well as any general policies, rules, terms, or conditions of the Apartment Provider or Real Estate Agency ("Provider's General Policies").
13.2 We will provide you with the Provider's General Policies if they have been provided to us.
13.3 If the Provider has not provided us with a copy of their General Policies, you (or any Guests) should request a copy from the Provider upon check-in at the Apartment or before entering into any lease agreement.
13.4 We would like to emphasize that some Providers require Guests to provide photographic identification (e.g., a passport) upon check-in. For its records, the Provider may make a copy of any photographic identification provided. The taking of copies (and retention of such copies) of any photographic identification by the Provider is a matter between the Provider and you.
14. Making Reservations for Third Parties
14.1 If you are making the Reservation or Connection on someone else's behalf and/or any other third party will be using the Apartments ("Guest"), you will also ensure that the Guests comply with such Terms and the Provider's General Policies at all times as if they were referred to you under these Terms.
14.2 If a Guest violates any of these Terms or the Provider's General Policies, such a violation will be considered a breach by you for the purposes of these Terms.
15. Cancellation and Change (By You)
15.1 Once your Reservation (Temporary only) has been confirmed, your right to change or cancel it will be subject to:
15.1.1 Any rights set out in the Apartment Reservation Confirmation, or indicated to you in writing during the
Reservation process;
15.1.2 And the Apartment Provider's General Policies, which will detail such cancellation rights.
15.2 Please contact us if you need to cancel or make changes to your Reservation. We will make every effort to change or cancel your Reservation ; however, we cannot guarantee that any changes or cancellations can be made once a Reservation has been made.
15.3 Please keep in mind that if you contact us outside of our normal office hours (as defined in clause 29 below), your request will only be considered received the following working day.
16. Change, Cancellation, or Termination by Us or The Provider
16.1 If the Apartment becomes unavailable on the dates that you have reserved, we will notify you as soon as possible. Our liability to you will be limited to finding suitable, comparable alternative accommodation or refunding any Apartment Charges you have paid. We and the Apartment Provider will not be liable for any indirect or consequential loss.
16.2 We reserve the right to immediately terminate our agreement with you and/or your Reservation if:
16.2.1 You fail to pay any sums due under these Terms when they become due;
16.2.2 You (or any Guest(s)) otherwise violate any of these Terms or the Provider's General Policies.
16.3 Following our termination in accordance with clause 16.2:
16.3.1 You will vacate the Apartment immediately , and you will ensure that any Guest does the same.
17. Requests for Special Treatment
17.1 If you make any special requests, we will forward them to the Provider, but we cannot guarantee that they will be able to meet your needs.
18. Pets
18.1 Please be aware that you are not permitted to bring pets (or any other animals) into the Apartments unless we have given you prior written permission. Please contact us if you wish to bring your pet to the Apartment.
18.2 If we or the Apartment Provider have agreed to you having a pet in the Apartment, you must follow any additional rules that the Apartment Provider has made available in relation to the same. In addition, a security deposit might be required, which will be refunded at the end of your stay if the Apartment is left in satisfactory condition. Please keep in mind that an additional cleaning fee will be charged upon departure, and you will be informed of this in advance.
19. Safety and Health
19.1 We will make every effort to pass on any information we receive from the Apartment Provider regarding its health and safety policies to you, but because we do not own or manage the Apartments, we cannot and do not provide any warranty or representation regarding health and safety issues relating to the Apartments (including the Apartment Provider's health and safety policies) or the condition of the Apartments.
19.2 If you have any questions about the Apartment Provider's health and safety policies, or if you notice any health and safety issues during your stay, please contact us.
20. Insurance
20.1 We recommend that you and any Guests purchase travel insurance for your stay at the Apartment, which should include coverage for your personal belongings.
21. What to do if a problem arises
21.1 If you have a problem with the Reservations, the Apartment, your use of it, or any acts or omissions of the Apartment Provider, we will provide you with reasonable assistance ("Apartment Issue"). If you have an apartment problem, please contact us right away. We will make every effort to assist, including bringing the Apartment Issue to the attention of the Apartment Provider.
22. Liability
22.1 Our Role: We act as a Reservation Agent for and on behalf of our Apartment Providers (for Temporary Reservations) and as a Matchmaking Platform for Real Estate Agencies (for Long-Term Connections). None of the Apartments featured on our Website are owned by us. The Apartments are either owned and operated by the Providers or owned by third-party landlords who appoint the Providers.
22.2 Limitation of Liability for Third-Party Actions: We are not liable for your (or a Guest's) use of the Apartment, or for the actions or omissions of the Apartment Provider or the Real Estate Agency. The Apartment Provider or Real Estate Agency is ultimately responsible to you for the Apartment or the subsequent lease agreement, respectively.
22.3 Limitation of Liability for Long-Term Connections: We are not liable for: 22.3.1 The failure of any Long-Term Connection to result in a lease
agreement.
22.3.2 The rejection of your documents or pre-selection by a Real Estate Agency.
22.3.3 The content or terms of any lease agreement entered into between you and a Real Estate Agency.
22.4 Subject to clause 22.6, our only liability to you in connection with a Reservation or a Connection will be:
22.4.1 To the extent that we make any errors or provide inaccurate information concerning the Apartments as set out in the Apartment Reservation Confirmation, provided that the error or inaccuracy was entirely our fault (determined by us acting reasonably) and not the fault of the Provider;
22.4.2 Or to the extent that we make any error in relation to the Reservation itself (for example, reserving the wrong number of nights), provided that such error was entirely our fault and not the fault of the Provider.
22.5 In any event, any liability we have to you will be limited to the Apartment Charges you pay to us in relation to the Reservation (or Reservations) to which such liability relates. For Long-Term Connections, where we do not collect Apartment Charges, our liability shall be limited to any service fee paid by you to StaysCo for the specific service provided. We will not be responsible for any indirect or consequential losses.
22.6 Nothing in these Terms seeks to limit or exclude our liability for death or personal injury caused by our negligence, or for any other matter that we are not allowed to limit or exclude by law.
22.7 Where applicable, we will have no contractual liability to any Guest on whose behalf you have reserved the Apartment, and it is your responsibility to explain the basis for the Reservation to them.22.8 To the fullest extent permitted by law, all warranties, expressed or implied, whether by statute, common law, or otherwise, are excluded.
23. Indemnity
23.1 You agree to compensate us for any and all loss, damages, and costs incurred by us as a result of any breach of these Terms or the Provider's General Policies by you (or any person or people on whose behalf you make a Reservation for or otherwise use the Apartment).
24. Events Beyond Our Reasonable Control
24.1 We will not be in breach of our obligations under these Terms, nor will we be liable for any delay or failure to perform any of our obligations under these Terms caused by events, circumstances, or causes beyond our reasonable control.
25. Assignment
25.1 You may not assign or license these Terms or any rights or obligations arising from them.
26. Complete Agreement
26.1 These Terms supersede all prior agreements, arrangements, and undertakings between us and you, and constitute our entire agreement with respect to the subject matter of these Terms. You confirm that you did not enter into this agreement with us based on any representation that is not expressly stated in these Terms.
27. Illegality
27.1 If any provision of these Terms is prohibited by law or is found by a court to be unlawful, void, or unenforceable, the provision will be severed from these Terms and rendered ineffective as far as possible without affecting any other circumstances or the validity or enforcement of these Terms.
28. Jurisdiction And Applicable Law
28.1 The laws of Luxembourg will govern these Terms, and the Luxembourgish courts will have exclusive jurisdiction over any dispute relating to the subject matter or construction of these Terms.
29. Getting in Touch
29.1 You can reach us by email at booking@staysco.com or by phone at:
• +352 661831269 - for our Luxembourgish Office
29.2 And speak to one of our apartment experts who can deal with any questions
you may have.
29.3 Our locations are as follows:
• 9 rue du laboratoire, 1911 Luxembourg
• Monday - Friday, the help desk in Luxembourg is open (08:00 – 18:00 CET)
StaysCo é uma marca da DèsVu S.à r.l.,
9 Rue du Laboratoire, 1911 Luxemburgo.
RCS B274274 • IVA LU34633536.
Direitos de autor © 2025 StaysCo. Todos os direitos reservados.