A complete guide to the StaysCo Help Center

Relocating to a new country involves navigating complex processes and documentation. To support this journey, the MyStaysCo Help Center serves as the official self-serve knowledge base for our users. It is designed to provide clarity at every stage of the housing search, from the initial request to final booking.

Rather than acting as a traditional listings portal where users browse static ads, StaysCo operates on a request-based model. The Help Center exists to make this process explicit, explaining what you need to prepare and what happens after you submit your requirements.

The two paths

The platform handles two distinct housing journeys. The Help Center provides specific documentation for each to ensure you follow the correct workflow.

Temporary stays are defined as durations between 3 nights and 12 months. These are optimized for speed and flexibility, with matching and booking flows designed for quick confirmation. Payments for these stays are handled directly within the platform.

Long-term rentals are for periods of 12 months or more. This process is naturally slower as it involves landlord and agency reviews. Eligibility checks are more rigorous, and payments are typically handled directly with the landlord or agency rather than through StaysCo.

Preparation requirements

Before submitting a request, the Help Center recommends preparing specific information to ensure the best possible matches.

• Move-in and move-out dates to determine availability.
• Budget ranges selected from our preset options.
• Household profile including employment status and income.
• Location preferences and commute priorities.
• Non-negotiables such as pet acceptance or parking.

The stage model

Understanding what happens after submission reduces uncertainty. The Help Center outlines a clear stage model for every request. Once a request is submitted, it undergoes qualification by StaysCo to ensure requirements are realistic for providers.

Sourcing then begins, and matches are published to your dashboard. You can review property cards, see full details, and shortlist options. For long-term stays, you will then submit applications for review by the property owner.

Documentation and verification

Managing documents is often the most complex part of a rental application. The Help Center provides detailed guides on which documents are required for long-term eligibility.

It explains how to upload identity and income proofs and what different document statuses mean. If a document is rejected, the guide explains how to fix the issue quickly. Understanding these requirements early improves your fit for a property and reduces the risk of wasted applications.

Payment procedures

Payment flows differ depending on your chosen path. For temporary stays, the Help Center documents the supported payment methods available inside the dashboard. For long-term rentals, the platform clarifies that financial transactions usually occur directly with the housing provider.

Account and settings

The Help Center also serves as a technical resource for managing your MyStaysCo account. Users can find instructions for:

• Resolving login and access issues.
• Updating personal profiles and notification preferences.
• Changing passwords or language settings.
• Managing privacy data and account deletion.

Troubleshooting and support

If a process seems stuck or matches do not appear as expected, the Help Center offers a dedicated troubleshooting section. It explains common errors and provides instructions on resending verification emails. If the self-serve resources do not resolve the issue, the Help Center provides a clear path to contact our support team for human assistance.

How StaysCo helps

StaysCo simplifies the relocation process by centralising all communication, matches, and documents in one dashboard. Our Help Center ensures you have the information needed to navigate the market with confidence.

‍